Customer support

Want a quick answer to your question? Check out the frequently asked questions. Is your question not listed? Then you can reach us at [email protected] We will answer your mail as soon as possible.

 

Frequently asked questions

What is the status of my order?

You can check the status of your order with the Track & Trace code you received shortly before shipment.


I did not receive a track and trace, what now?

It may happen that no track and trace is sent by the carrier. Of course we can help you to solve this. 

Before you mail us, we always ask you to check your spam box. It often ends up in this box, since it is an automatic message.

Did you not receive it in your spam box? Then it may be that the latest delivery date for your order is further in the future, and it will still be sent to you. 

If you would like more information about the delivery of your product? You may always send your order number to [email protected] and we will assist you further.

 


What are the delivery times?

Deliveries within the Netherlands are made by PostNL or GLS. On weekdays before 15:00 ordered, the next day in house.

We strive to send your products within 24-48 hours after receipt of your payment. However, it may happen that a product is (temporarily) out of stock. In that case we will deliver the product up to 10 working days after your payment has been received.

 


I have a problem with my order or products received. What can I do?

We find it annoying if you have a complaint about our products and / or services. We want to help you further and offer a desired solution.

Despite the great care we take with your order, it may happen that an item is defective or that you receive the wrong product through no fault of your own. In these cases we ask you to contact Parya B.V. within 10 days.

You can do this by sending an email to [email protected] or by calling 033-4700.

 


I would like to return my order, where can I find my return form?

Regret your purchase? That can happen. Most products can be returned within 30 days. We ask that you email your order number and name to [email protected] We will create a return label for you so you can return your order in no time.

 


Please note: Unstamped shipments will not be accepted. For a quick 

processing of your complaint, please enclose a copy of the invoice.

 

Can I place an order by phone?

Unfortunately this is not possible, because all our orders are processed automatically. You can place your order via our webshop. Do you have questions about a product? Mail us at [email protected] Our colleagues will answer your questions as soon as possible.

 

I need a VAT invoice, how do I get one?

Do you need a VAT invoice? Then we need the following information from you.

1. Your company name and address.
2. Chamber of Commerce number.
3. VAT number.
4. Order number.
5. E-mail where we can contact you.

Do you have all the above information? Then send it to [email protected] and one of our colleagues will email it to you within 24 hours.

 

I have received a defective/damaged product. Where can I report it?

It may happen that things can go wrong during the transport of your product. If this is the case, please send the following information to [email protected] and our colleagues will provide a solution as soon as possible.

1. Order number.
2. Your name.
3. Photo of the damaged product with a short description.

 

Parya Customer Service

For other questions, please feel free to email us at [email protected] We aim to answer your message within 48 hours.

Tel: 033-4700700

Mon - Fri: 09.00 - 17.00