Customer support - Parya shop
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      Customer support

      Customer service times may vary due to relocation!

      We have a new office and how happy we are with it, because in this new office we can serve you even better!

      Because of this it can happen that our response time can be 72 hours instead of 24 hours and for this we would like to apologize in advance! We will do our best to answer all your questions as soon as possible.

      Because of this, our customer service will not be available from 4 p.m. on January 3. We will be available again by phone from Thursday, January 5.

      Want a quick answer to your question? Take a look at the frequently asked questions. Is your question not listed? If so, you can reach us at [email protected] We will answer your e-mail as soon as possible.

       


      Frequently asked questions

      What is the status of my order?

      You can check the status of your order with the Track & Trace code you received shortly before shipment.

       


      I did not receive a track and trace, what now?

      It may happen that no track and trace is sent by the carrier. Of course, we can help you resolve this. 

      Before you mail us, we always ask you to check your spam box first. It often ends up in this box, as it is an automatic message.

      Did you not receive it in your spam box? Then it may be that the latest delivery date for your order is further in the future, and it will still be sent. 

      Would you like more information on the delivery of your product? You may always send your order number or order number to [email protected] and we will help you further.

       


      What are the delivery times?

      Deliveries within the Netherlands are delivered by PostNL or GLS. Ordered on working days before 15:00, delivered the next day.

      We aim to dispatch your products within 24-48 hours of receiving your payment. However, it may happen that a product is (temporarily) out of stock. In that case, you will receive a refund within 5 working days.

       


      I have a problem with my order or received products. What can I do?

      We find it annoying if you have a complaint about our products and/or service. We would like to help you and offer a desired solution.

      Despite the great care we take with your order, it may happen that an article becomes faulty or that you receive the wrong product through no fault of your own. In these cases, we ask you to contact Parya B.V. within 10 days.

      You can do this by emailing to the email address: [email protected], or calling 033-4700700.

       


      I would like to return my order, where can I find my return form?

      Regret your purchase? That can happen. Most products can be returned within 30 days. Please email your order number and name to [email protected] We will create a return label for you so you can return your order in no time.

       


      Please note: Unstamped shipments will not be accepted. For quick 

      handling of your complaint, please include a copy of the invoice.

       

      Can I place an order by phone?

      Unfortunately, this is not possible as all our orders are processed automatically. You can place your order via our webshop. Do you have questions about a product? Mail us at [email protected] Our colleagues will answer your questions as soon as possible.

       


      I need a VAT invoice, how do I get one?

      Do you need a VAT invoice? Then we need the following information from you.

      Your company name and address details.
      Chamber of Commerce number.
      VAT number.
      Order number.
      Email where we can contact you.

      Do you have all the above information? Then send it to [email protected] and one of our colleagues will email it to you within 24 hours.

       


      I have received a faulty/damaged product. Where can I report it?

      It can happen that things can go wrong during the transport of your product. If this is the case, please send the following information to [email protected] and our colleagues will provide a solution ASAP.

      Order number.
      Your name.
      Photo of the damaged product with a brief description.

       

       

      Parya Customer Service

      For other queries, please feel free to email us at [email protected] We aim to reply to your message within 48 hours.

      Tel: 033-4700700

      Mon to Fri: 09.00 - 17.00

      Contact us

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